This policy explains how refunds work for course purchases on Jaybalo Studio.
Eligibility
Refund requests are considered on a case-by-case basis. [Specific eligibility window and conditions to be defined by the business — e.g. "within 7 days of purchase, if less than 20% of the course has been completed."]
How to Request a Refund
Contact us with your purchase reference and reason for the request. We aim to respond within a few business days.
What Happens After a Refund
If a refund is approved and processed, the associated payment record is marked as refunded and your enrollment in that course is revoked according to this policy. This is handled automatically by the platform once a refund is confirmed by the payment provider or an administrator.
Non-Refundable Cases
Courses substantially completed, or purchases outside the eligibility window described above, are generally not eligible for a refund.
Changes to This Policy
We may update this policy from time to time; the version in effect at the time of your purchase applies to that purchase.
Contact
Refund requests can be sent to admin@jaybalostudio.com .